Nursing - Calling prescription to Pharmacist

Don't leave anything out
April 2, 2015 – 03:42 pm

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It has become painfully obvious to me based on some experiences at work recently that some people that are given the task of calling in a patient’s prescription to their local pharmacy have no idea what they are doing. I was going to call this post something like “Call ins, what nurses should know” but I realized that lots of other people including the prescribers themselves call in prescriptions so I didn’t think it was fair to single out nurses. In many cases these days a receptionist at the doctor’s office or medical practice is the one that make these calls.

So if you are going to be calling in prescriptions to retail pharmacies in the future, and especially if you are leaving these prescriptions on voice mail message lines or talking directly to someone, please review the following list to make sure everything will be peachy when your patient walks through our doors and comes to my counter. Here is a simple checklist to assist you:

1. Speak English. I can’t stress this enough. You would think that being in the United States this would be a given but unfortunately it is not. This means to speak clear english.

2. Speak slowly. Sometimes when I am checking voicemail messages I don’t know whether to write down a prescription or hold up a small sign with a number on it to bid on something, because they are speaking that fast. We have to write everything down that you say so if you slow down just a little bit it will be greatly appreciated!

3. Spell the names of the patient and the prescriber. I don’t know how to spell some of these crazy names I hear on some of the voice mail messages I receive at work. I don’t want to call back to the office just because I don’t know who the patient or doctor is and spelling their names will help tremendously. It will save us both a lot of time.

4. Know the law. Stop all this nonsense of trying to call in CIIs such as Percocet, giving people a year’s worth of Ambien refills, and any other bonehead thing you might think up that is clearly against the rules. We won’t be able to fill it so don’t do it.

Source: www.theredheadedpharmacist.com
Interesting facts
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